Customer Care Representative

Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Respond promptly to customer inquiries.

• Communicate with customers through official channels.

• Acknowledge and resolve customer complaints.

• Know our products inside and out so that you can answer questions accurately.

• Process orders, forms, applications, and requests.

• Keep records of customer interactions, transactions, comments, and complaints.

• Communicate and coordinate with colleagues as necessary.

• Provide feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Keep your workspace neat.

Educational & Technical Requirements:

• High school diploma, higher education degree, or equivalent

• Good computer and social media platform user

• Typing

• Basic office clerical duties

Skills:

• Organizational and prioritization skills

• Ability to maintain composure in all situations

• Possess professional demeanor

• Flexibility and adaptability

• Ability to work independently and under stressful conditions

• Interpersonal and customer service skills

• Analytical and problem-solving skills

• Multitasking and organizational skills

• Ability to answer a high volume of calls, chats, and/or emails daily

• Attentiveness and patience

• Time-management skills

• Advanced English writing, speaking, and grammatical skills

• Quick learner

What we offer:

• Career growth in the travel and tourism industry

• Stable salary paid twice a month + bonuses

• Quiet work environment

• Friendly and helpful team

Things to note:

1. Our office is located at Akute. Ensure you are able to commute to this location before sending in your application.

2. Applicants with no experience are welcome to apply without a CV but a cover letter is compulsory.

3. Salary is paid twice monthly.

4. The exact salary will be based on your profile and determined after the interview.

5. There is a one-month probation period.

6. The deadline for submission is January 15, 2024.

7. Applications are handled on a first-come-first-served basis.

How to Apply

1. Download the application form and fill in all the required fields correctly.

2. Send the application form, CV (if applicable), and cover letter to our HR official email.

3. Wait for us to contact you. (We receive and check ALL emails. Please don't duplicate emails)

4. Attend the interview and await the results.